Product reviews

“Serged edge rather than tape. It is the reason the rug looks expensive.”

“They talked me out of fringing for this design and were right.”

“Drawn to the room rather than chosen to fit it. The bay window finally works.”

“Wool has recovered from the sofa legs completely. The old synthetic never did.”

“Lovely rug, slightly longer lead time than quoted. Worth the wait.”

“Flatweave clears the kitchen door by millimetres, exactly as promised.”

“Pad cut to the same shape. The rug has not moved once.”

“Carved detail along the border adds definition without another colour.”

“Ordered one for a client, then eleven for the whole floor. Identical.”

“Cut around the hearth so it reads as part of the room.”

“Printed rug in the holiday let has survived two seasons of red wine.”

“Yarn samples arrived free and let us decide properly instead of guessing.”

“Re-edged an old rug rather than selling me a new one. Half the price.”

“Very good. Some shedding for the first few weeks, which they did warn about.”

“Round rug with the serging carried all the way round. No flat spots on the curve.”

“Dense low pile in the consulting room. Chairs roll and nothing rucks.”

“Outdoor rug drains properly instead of holding water like the last one.”

“Advice on sizing was practical: front legs on the rug, and it transformed the room.”

“Delivered rolled on a tube rather than folded. No creases to flatten out.”

“Contrast linen binding was their suggestion and it made the whole scheme.”

“Colour matched from a cushion I posted them. Identical, which I did not expect.”

“They redrew my rough sketch to scale and sent it back before making anything.”

“Three rugs, three rooms, one colour family. All match.”

“Quoted a real date for hand-tufted rather than a fantasy two weeks.”

“Reordered the same design two years later and it matches the original.”

“Honest that polypropylene would not feel like wool. Bought it anyway, for the right room.”

“Very good. The pad is firmer than I imagined, which turns out to be correct.”

“Octagonal rug for an awkward landing. Nobody else would quote it.”

“Wool from New Zealand and they could say which mill. That mattered to my client.”

“No pressure, no upsell to hand-knotted, a straight answer about the difference.”

“Whole hotel floor on one spec, delivered to the room numbers we gave them.”

“Quote the same afternoon with the sizing already sanity-checked.”

“Cotton flatweave in the kids’ room goes in the wash. That sold it.”

“Mitred corners on the binding rather than gathered. Small thing, looks right.”

“Pile density they recommended has held up in the busiest doorway in the house.”

“Pad cut two centimetres inside so nothing shows. Properly thought through.”

“Single rug order and I still got samples and a drawing.”

“Runner cut to the actual hall length. No gap at the end for the first time ever.”

“Everything clear up front and nothing charged until the drawing was approved.”

“Fourth project with them. I send dimensions and a colour and it arrives right.”